Account Deletion

This page explains how users of the HDC Orange Box application can request permanent deletion of their account and associated personal data.

1. Delete Your Account from the App

You can request permanent deletion of your HDC Orange Box account directly from the application.

To do so:

1. Open the HDC Orange Box app.
2. Go to your account or profile settings.
3. Select the available "Delete Account" option.
4. Follow the on-screen instructions and any required identity-verification steps.

If you cannot access the app, you can still request account deletion through the website/email process described below. You do not need to reinstall the app solely to submit a deletion request.

2. Request Account Deletion by Email

If you are unable to delete your account through the app, send an email to: Support@hdcrystal.in

Please use the subject line: HDC Orange Box – Account Deletion Request

To help us locate and verify your account, provide only the minimum information required, such as:

• Registered email address and/or mobile number associated with your HDC Orange Box account.
• Account name or username, if applicable.
• A clear statement confirming that you want your HDC Orange Box account permanently deleted.

For security purposes, we may ask you to complete a reasonable verification step using your registered email address, mobile number, OTP, or another account-authentication method.

Please do not send passwords, payment-card numbers, or unnecessary identity documents by email.

3. What Will Be Deleted

After successful verification and subject to applicable legal requirements, deletion of your account may include deletion or de-identification of:

• Account and profile information and authentication-related records.
• Registered email address, mobile number, profile preferences, and other personal information.
• Device associations and account-to-camera/DVR/NVR linkage information.
• App settings and account-level service metadata.
• Cloud-hosted recordings, snapshots, event data, or related cloud content.
• Support or usage records not required for legal, security, fraud-prevention, or regulatory purposes.

4. What May Not Be Deleted Automatically

Some information may not be automatically deleted as part of an account deletion request. This may include:

• Recordings stored locally on an SD card, DVR/NVR, NAS, mobile phone, computer, or other user-controlled storage.
• Information that must be retained for legal, accounting, taxation, fraud-prevention, security, dispute-resolution, or regulatory purposes.
• Limited backup copies that may remain temporarily until overwritten or deleted through backup-retention cycles.
• Records maintained by independent third parties such as Google Play, Apple App Store, banks, or payment gateways.

5. Subscriptions and Cloud Plans

If you have an active paid subscription or cloud plan purchased through Google Play, Apple App Store, or another third-party billing provider, you should cancel that subscription through the relevant billing provider before or in connection with account deletion.

Deleting your HDC Orange Box account may not automatically cancel third-party recurring billing.

6. Processing of Your Request

We will review your deletion request after verifying account ownership. We will process verified requests within the timelines required by applicable law and our operational processes. If additional time is required because of backups, legal retention requirements, or third-party systems, we may communicate the relevant status where appropriate.

Once account deletion is completed, access to your account and associated cloud services may not be recoverable.

Please export or save any information or recordings you need before submitting a deletion request.

7. Delete or Correct Specific Data

If you want to request deletion or correction of specific personal information without deleting your entire account, contact: Support@hdcrystal.in

Please clearly describe the information or issue you want us to review. We will assess the request in accordance with applicable law and the technical requirements of the Service.

8. Important Notes

• Uninstalling the HDC Orange Box app does not delete your account.
• Temporary account deactivation is different from permanent account deletion.
• Permanent account deletion may remove device associations and cloud data and may prevent recovery of the account.
• For your protection, deletion requests are subject to reasonable identity verification.

9. Need Help?

Our support team is available to assist you with any questions.