Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the HDC Orange Box mobile application, related web/CMS interfaces, connected CCTV products, cloud-enabled features, and associated services (collectively, the "Services").

By using our Services, you agree to these Terms. If you do not agree with these Terms, please do not use the Services.

1. Eligibility and Account Registration

You must be legally capable of entering into a binding agreement under applicable law. Where the Services are used on behalf of a business, institution, or other entity, you represent that you are authorized to accept these Terms on its behalf.

You agree that:

• You will provide accurate and up-to-date account information.
• You are responsible for protecting your login credentials, OTPs, and linked devices.
• You will promptly notify us if you suspect unauthorized use of your account.
• You are responsible for activities performed through your account, unless prohibited by applicable law.

2. Description of the Services

HDC Orange Box is intended for compatible CCTV and security products and may provide features such as:

• Live video viewing and remote monitoring.
• Local recording and playback from compatible devices or storage media.
• Optional cloud recording and cloud storage, where enabled.
• Motion, event, status, and security notifications.
• Device onboarding, QR-code scanning, configuration, and management.
• Two-way audio or microphone-enabled functions on supported devices.
• Multi-device and multi-site access, where supported.
• Web/CMS access and related account or service-management functions.

Feature availability may vary depending on product model, firmware, operating system, subscription plan, region, network conditions, and third-party service availability.

3. Compatible Devices, Connectivity and Permissions

The Services may require a compatible camera, DVR/NVR, router, mobile device, internet connection, local network access, and specific app permissions. You are responsible for maintaining suitable connectivity and compatible equipment.

The app may request permissions such as camera, microphone, photo/media, notifications, local network, Bluetooth, or location where reasonably required for device pairing, QR scanning, two-way audio, saving media, receiving alerts, or similar features. Permissions can generally be managed through your device settings. Disabling a permission may limit the related functionality.

4. Cloud Recording and Storage Terms

Cloud recording is an optional service and may require a paid plan, activation, compatible device, and continuous or event-based internet connectivity.

If you use cloud recording:

• Storage duration, event limits, device limits, quality, and other entitlements are governed by the cloud plan selected at the time of purchase or activation.
• Recordings may be overwritten, deleted, or become unavailable after the applicable storage/retention period or after plan expiry, cancellation, non-payment, device removal, or account deletion.
• Cloud recording depends on network connectivity, device uptime, power supply, cloud infrastructure, and third-party services. Interruptions may result in incomplete or unavailable recordings.
• Cloud storage is not intended to be the sole archival or evidentiary backup for critical recordings. Users should maintain additional backups where necessary.
• You must not use cloud recording to capture or store content unlawfully, without required consent; or in violation of privacy, employment, surveillance, or other applicable laws.
• If the cloud service includes a subscription or recurring billing, the applicable purchase channel and billing terms will also apply.

5. Payments, Subscriptions and Third-Party Services

Certain features may be paid or subscription based.

• Payments may be processed by an app store, payment gateway, bank, or other third-party provider. Their separate terms, refund rules, and privacy practices may apply.
• Unless otherwise required by law, service access may be suspended or limited if payment is unsuccessful, reversed, or overdue.
• If a subscription was purchased through Google Play, Apple App Store, or another third-party marketplace, cancellation of the subscription may need to be completed through that marketplace.
• Deleting your HDC Orange Box account may not automatically cancel third-party recurring billing.

6. Data Security

We use reasonable security measures to protect your information, including encryption, secure infrastructure and access controls. However, no method of transmission or storage is 100% secure.

7. Changes to This Policy

We may update these Terms from time to time. The latest version will be posted on this page with the effective date.